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• What happens after I place my order ?

• A few days have passed and there's no sign of my order - what's happened ? 

• Can I trace the status of my order ?

• Check the status of my order now

What happens after I place my order ?

So you have placed your order and now want to know when it will be delivered.   Let us explain the process after you press "Submit" button to place your order.

• The order is assigned an order reference number which is then used to track your order within our business systems and the delivery process.
  

• An email is sent to your email address confirming the details of the order, including the order reference number mentioned above.  The email includes full details of how to track the progress of your order using our on-line order tracking system.
  

• A final inventory check is completed to ensure we have the items in stock.   Our on-line order tracking is updated - including an
  estimated delivery date if necessary.
  

• Your credit card details are verified with the credit card company.   A status of the verification is given on the on-line order tracking system.
  

• We will complete all of the above steps within two business hours after receipt of your order. 

Ouch !   We don't expect this to happen.    We have a policy of not publishing items on the web site that we do not have in stock or are not immediately available from our suppliers - so we should have processed your order in line with the above.   There are a few reasons why the order may be delayed.

• Due to the speed of the internet we may be out of stock of the item you requested before updating the web page.    If this is the case you should see this detailed on our on-line order tracking system.
  

• Your credit card information may be invalid -  you will be sent a separate email (in addition to the confirmation email perhaps several hours after) asking you to contact us to verify the details.
  

• There are of course some reasons associated with the shipping process that may be the problem:

  • The order may be slightly late and it is in transit to you as you are looking here - arriving in just a few hours, or
    

  • the shipping company may have tried to deliver to your house but no one was there to accept delivery, and it has been returned to the depot, or
    

  • the order may have been miss delivered by the shipping company  (don't worry we have a closed loop process with the shipping company to alleviate this situation almost completely), or 
    

  • in the worst case the order may have been lost in transit.

• What ever the scenario we should have the latest possible shipping information on our systems, and also available to you via this web page.    Check now ?

There may be many reasons why you want to see where your order is in the shipping process.    You may be concerned because it is late, or just curious to see its progress as a matter of interest.   For this reason when we send you a confirmation email we include an order reference number.    You can use this number now to see the current state of your order.

After you enter the order reference number in the box below, you can expect to see a report similar to the example immediately below detailing the current status of the order.     If you are still concerned then please do not hesitate to email us, detailing your concerns and quoting your order reference number at:   order-progress@signetmusic.com .   You can of course call us too.

Example Order Status.

Note if you placed your order outside of normal business hours, then please allow for the appropriate time to pass before checking the status of your order.

Check the status of my order now

Enter the order tracking number you were sent in your order confirmation email to track the status of your order: